Service standards
First, the Genius
Where Guangzhou point as the security factory production equipment has a unique electronic tag as part of the ID of the device, whether you are in the territory of the People's Republic of China (Hong Kong, Macao and Taiwan regions except) anywhere through formal channels, the point of purchase, as security products a fault within the warranty coverage, the point depending on the security service outlets and authorized service facility has a responsibility to provide warranty service for you.
Headquarters Service Hotline 020 -38,289,066
Second, after-sales service categories
2.1 free services: maintenance services during the warranty period, no fee components costs and maintenance fees;
2.2 paid services: the warranty period repair services, receivable component costs and maintenance fees;
2.3 Contract services: According to the the special warranty contract signed by the company and its customers.
Third, the Warranty Services
Service principles:
The company will sell products machine implementation of replacement within three months, plus a two-year warranty and lifetime maintenance;
3.1 repair kits
During the warranty period, the Company free maintenance and replacement of damaged parts is the product quality reasons. Warranty period, whether human factors or natural damage caused by damage to the components, replacement parts or repair, only the fees collected.
3.2 OZ:
Within 90 days from the purchase date (inclusive), points depending on the security products do not meet the functional failure of the product brochures and national quality testing standards, the user has the right to choose to replace or repair. If you choose to replace the need to bring the original documents of the fault plane and purchase points depending on the security Authorised Service Centres same model with the specifications of the new products will be replaced free of charge to the point, as the Security Authorised Service Centres; same model specifications is obsolete and should be replaced not less than the original product performance new products.
3.3 Baotui:
From the date of purchase (on the original certificate of purchase date, the same below) within 7 days (inclusive), points depending on the security product does not meet the product specification and national quality inspection standard functional failures, The user has the right to choose to return, replacement or repair. If you choose to return, the need to bring the fault plane and purchase original certificate to the seller at the purchase of machinery, by the vendor free for you to handle returns. And in accordance with the purchase price (the original certificate to purchase price, the same below) one-time payment.
Fourth, the warranty period
From the date of purchase (purchase date of the original certificate shall prevail), the product will be entitled to under the terms of the purchase and sale contract signed two years free warranty rights. After the warranty period, points depending on the security provided in accordance with point depending on the security paid service charges paid service.
V. warranty
5.1 one of the following points as the Security will not provide free warranty service, but you can choose fee-for-service.
out of three packs of the expiration date or free maintenance period.
Not "Manual" use, maintenance, custody and led to failure or damage.
use of pirated software, non-standard, self-or third-party unpublished result in products not normally use.
fall, extrusion, high temperature, corrosion, foreign matter into the abnormal causes of equipment, poor electrical environment as a result of failure or damage.
due to natural disasters, war and other force majeure caused by the failure or damage.
unauthorized maintenance organizations and their personnel recognized disassemble, repair, installation caused by product failure.
No name, address, date, product serial number, warranty card, or product serial number and labels blurred, damaged, does not recognize.
When you need to get paid services, contact and negotiate with our service outlets and authorized service facility maintenance will be a certain amount of maintenance costs and transportation costs, which will provide you with services.
5.2 The repair process:
Abnormal when you are using points as the security products, first by phone, mail, etc. with suppliers, the point, as the the security local technical support engineer or contact the headquarters customer service staff, our professional staff to you by phone for specific products information and failure of performance, to help you to do the preliminary judgment, be actively cooperate; recognized as a hardware failure, the address provided by service personnel, sent to or sent to the specified point as the security service point or points as the security authorized repair facility for service, according to information on the warranty card and fault diagnosis is free repair or maintenance service for paid maintenance, and our customer service center will notify you determine the maintenance fees, Fax corresponding maintenance fees confirmation notice Letter to you in obtaining your written agree and then return for further maintenance.
Note: The proper packaging, pay attention to shock, carefully choose Send and transport operators and transport insurance, points depending on the security does not bear the losses caused by you in the course of post.
5.3 Shipping Cost
653.1 after a product has been sold since returned, rework the cost of transport to the actual costs incurred by the company and its customers each bear half of the consignee shall pay the freight, the two sides are obliged to control the safety of the goods and as far as possible reduce transportation costs.
6 Warranty Conditions of Use
7.1 in issuing product maintenance, Please send the product, the cause of the malfunction, shipping address, contact details Notes on the warranty card, in order to contact, feedback;
7.2 When sending product maintenance, must have a sufficient buffer materials to packaging, in order to avoid the damage caused to the product due to shipping, the company is not responsible for damage caused due to improper transport.
Standard telephone support hotline
Point, as the security service outlets and authorized service facility during normal business hours: Monday to Saturday, 8 hours a day, holidays. Customer service staff within two hours after receiving the repair with the user to confirm the solution.
24-hour service hotline 020 -38,289,066
Eight service supervision
In order to constantly improve the service management and develop new service models, points depending on the security supervision of our services, or to propose improvements to welcome every customer. Company supervisory and contact the following:
Contact Department: Customer Service Department
020 -38,289,066
Technical Hotline 020 -38289066 ext 8004
Website: www.dinsion.net of the Company
Company Address: Guangzhou Tianhe District, No. 900 A469.A475
Guangzhou point, as the Security Technology Co., Ltd.
